Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only.
Processing
The processing time begins from the date you place your order. It usually takes three business days to process your order. Once we’ve processed it, we can ship it.
Shipping
Shipping time is upto minimum 7 days to maximum 20 days for domestic (within India).
Shipping time is upto minimum 30 days to maximum 50 days for foreign delivery.
Please note:
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday.
- Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.
Tracking Your Order
When your items are shipped out, you should receive a notification from us via email with a tracking number.
If you haven’t received one or the tracking number doesn’t work, it’s okay. Contact us and we’ll fix it!
Note for taxes:
Our customers from Georgia need to pay for importing fees, duties, or VAT(Valued Additional Tax).
Change your address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 12 hours of placing your order at email contact@flastra.com. We respond within 24 hours to every email. Please note we process and dispatch orders within one business day of your order being placed.
Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been sent.
Unexpected Delays
The delivery may take longer than the standard shipping times stated here. Please contact us if your package is taking TOO LONG (and outside of our advised business day delivery time frame) to arrive, and we will help you resolve any situation we have control over!
Parcel damaged in transit:
If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service with the next steps.
For further inquiries:
Business Hours –
- 365 Days Open 24/7 – We Respond To Customer Query Within 8 Hrs.
- Public Holidays – Our Office Is Closed On Major Bhartiy (Indian) holidays, which delays processing 1 Day.
- If you have further questions, please contact our customer services at the email address :- contact@flastra.com .